QuestionsCategory: TechnicalTheme Update failed, and theme unusable
Sarvesh Poonit asked 2 weeks ago

Hi, on themes I found that it was mentioned update available for this theme (Supermarket). I therefore downloaded and installed. However the install failed, mentioning that the folder already exist.

But since then the theme is unusable. I requested support from Template Monster, where I purchased the theme, but I was informed that I should contact the Author as they are unable to help. I am also being asked for a licence key to activate the theme. Template monster support requested to insert the Order no: Rh9nSyE8cRfdvzpqHaP2 but it does not work. In the meantime as the website was down I purchasesd another theme from the WP marketplace, but I would like to recover this theme due to the interesting features in there