On this forum, we only support for buyers who bought themes directly on our themes club: https://kutethemes.com
You bought our FameShop from themeforest.net, so please use the purchase code to register with our support system: http://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!